Reference

Privacy Policy for Your mega388 Account

Speed Baccarat, The Great Icescape and QRIS wallet activity create account records we protect under this Privacy Policy, so you know what we collect before you open your…

DANA recordsOVO receiptsGoPay activityQRIS checks
mega388 Privacy Policy for Your mega388 Account
CONTACT PATHS

3 Ways to Reach Privacy Support

Privacy questions need a clear route, so we keep contact paths separate from lobby chat about games or promos.

Live Chat Open live chat from the lobby header between 09:00 and 01:00 WIB. Choose the privacy request subject so our team can check account data without mixing it with game or wallet service chats.
WhatsApp Message our WhatsApp support line during 09:00 to 01:00 WIB and state Privacy Policy in your first message. We will ask for account verification before discussing DANA, OVO, GoPay or QRIS records.
Email Send privacy requests by email if you need a written trail. Include your account name, registered phone number and the specific data request, but never send full wallet access codes or passwords.
DATA CARE

6 Privacy Controls Around Your Account

We run privacy checks around the points where account data is most likely to move: registration, login, wallet review, support contact and profile changes.

Account data collected

When you open an account, we record your chosen username, phone number, password hash and login timestamps. We use those records to match your profile, confirm support requests and detect access that does not look like yours.

Payment record handling

DANA, OVO, GoPay and QRIS references are stored as wallet records, not as full app access details. We use receipt codes, amounts and timestamps to reconcile deposits and review withdrawal requests.

Cookie and device choices

Cookies help keep your session active after login and remember language choices. On Android Chrome, open Settings > Site settings > Cookies to adjust browser storage, but clearing cookies may sign you out.

Account access checks

If your account opens from a new device, we may add a verification step before profile changes. In your account area, use Profile > Security to update your password after any device sharing.

Retention period review

We keep account and wallet records while your account is active and for a reasonable period after closure when needed for dispute checks, fraud prevention, accounting needs or duties under applicable local rules.

Correction and deletion requests

Ask support to correct a phone number, payment name or profile detail after verification. Deletion requests are reviewed against wallet records, open disputes and local rules before we confirm the result.

7 Privacy Questions Before You Join

These answers focus only on how your data is collected, used, stored and changed under this Privacy Policy. If your question involves a specific wallet record, profile change or login issue, contact support with the channel, date and device you used so we can trace the relevant account event.

We collect your username, registered phone number, password hash, login time, device signals and basic wallet references. This lets us create your account, protect access and answer privacy requests tied to your profile.

No. We store payment references such as receipt codes, timestamps, amounts and wallet names needed for account reconciliation. Never send us your wallet app password, PIN or one-time code through chat or email.

Contact live chat, WhatsApp or email and state that you want an account data copy. We will verify your registered phone number and may ask for a recent masked wallet reference before release.

Yes, you can request a correction through support after verification. We may ask for your current registered phone number, account name and recent DANA, OVO, GoPay or QRIS reference to confirm ownership.

Cookies keep your session active, remember basic site settings and help us detect unusual access attempts. If you clear browser cookies, you may need to log in again and repeat account checks.

We keep wallet and support records while your account is active and for a reasonable period afterward when needed for dispute handling, fraud checks, accounting tasks or duties under applicable local rules.

Use live chat, WhatsApp or email and write Privacy Policy in your first message. Our support hours are 09:00 to 01:00 WIB, and privacy requests are routed for account verification before reply.